Career studio / Change Management
Build evidence for the Change Management Analyst role
A fictional organization is replacing email-based leave requests with a shared workflow. Three employee groups have different concerns. Plan adoption using role-specific support and observable behavior.
Your outcome: Change-impact assessment, communication plan and adoption measurement pack.
Start with the right expectations
Who this is for
Experience observing a workplace process; no paid cloud deployment is required.
This path develops a demonstrable work sample for the named role. It does not replace employer-specific experience, professional qualifications or supervised practice.
Plan your study time
Use a flexible six-week project schedule: one week for each of the first four stages and two weeks for the portfolio and review. Allow roughly 3–5 hours per week for the case work, in addition to course study. This is a planning suggestion, not a measured course duration or a promise of job readiness.
Read the course access notes before starting. Free viewing or reading does not automatically include certificates, graded assessments, software licences or paid cloud resources. Core case work can be documented with a free editor and spreadsheet; optional implementation tools may have additional requirements.
Your course sequence
Start in the order below. Use the course outline to select the sections relevant to the stage tasks, and complete foundation exercises before moving on. Full provider courses can be substantially longer than this project schedule. These are course resources, not a claimed count of individual lessons.
Resource 01 / Google
Google Managing Change when Moving to Google Cloud: Free Course
Purpose: Build the foundations. Connect your notes to the case tasks below rather than only collecting completion marks.
- Recognise the reasons organisations adopt cloud technology.
- Distinguish challenges affecting an organisation from concerns affecting individuals.
- Understand how the Cloud Maturity Scale helps organise priorities.
Access: Free videos and quizzes; free Google Skills account required. No paid course subscription.
Certificate: Course completion badge advertised after required activities; no professional certification or academic credit.
Resource 02 / Google
Google Workspace Change Management: Free Deployment Course
Purpose: Develop the role-specific method. Connect your notes to the case tasks below rather than only collecting completion marks.
- Understand the methodology: follow the Excite, Enable, Expand and Embed phases.
- Organize sponsorship: examine sponsor assessment, engagement planning and the role of Google Guides.
- Analyze the organization: identify cultural challenges, stakeholders and skills gaps.
Access: Free videos, readings and quizzes; free Google Skills account required. Workspace deployment is separate.
Certificate: Course completion badge advertised after required activities; no professional certification or academic credit.
Resource 03 / Management Courses
Managing Workplace Teams: Free Course
Purpose: Strengthen practical application. Connect your notes to the case tasks below rather than only collecting completion marks.
- Compare team-development models and use them to frame questions about team needs.
- Organise team routines for collaboration, reviews, problem solving and learning.
- Adapt leadership and support when a team faces pressure, change or conflict.
Access: Free Video
Certificate: Free video viewing; certificate not included
Learn, make, check
Keep a decision log as you work. For each stage, capture the assumption, your work product, a check and the change you made after that check. The acceptance criterion is the stopping condition for the stage.
Stage 1 / suggested project week 1
Describe the change
Understand: A system launch and a behavior change are different outcomes.
Make: Map what each group stops, starts and continues doing.
Check before moving on: Each impact statement identifies a real task and an affected role.
Study companion: Google Managing Change when Moving to Google Cloud: Free Course. Use its relevant lessons and examples; the independent WikiFree task is not a provider assessment.
Save as evidence: a dated work product and a short note explaining one choice, one alternative and one remaining uncertainty.
Stage 2 / suggested project week 2
Listen to stakeholders
Understand: Resistance can contain useful information about barriers.
Make: Draft interviews about access, workload and confidence, then label simulated answers as fictional.
Check before moving on: Do not describe invented interviews as research findings.
Study companion: Google Workspace Change Management: Free Deployment Course. Use its relevant lessons and examples; the independent WikiFree task is not a provider assessment.
Save as evidence: a dated work product and a short note explaining one choice, one alternative and one remaining uncertainty.
Stage 3 / suggested project week 3
Design support
Understand: Communication should match the task and the moment of need.
Make: Create a manager briefing, employee quick guide and support escalation route.
Check before moving on: Explain how a user without access gets help.
Study companion: Managing Workplace Teams: Free Course. Use its relevant lessons and examples; the independent WikiFree task is not a provider assessment.
Save as evidence: a dated work product and a short note explaining one choice, one alternative and one remaining uncertainty.
Stage 4 / suggested project week 4
Measure adoption
Understand: Attendance is not evidence of successful use.
Make: Define completion, rework and support measures for the pilot.
Check before moving on: Keep a denominator and observation period for every rate.
Study companion: Managing Workplace Teams: Free Course. Use its relevant lessons and examples; the independent WikiFree task is not a provider assessment.
Save as evidence: a dated work product and a short note explaining one choice, one alternative and one remaining uncertainty.
Stage 5 / suggested project weeks 5–6
Present your portfolio
Assemble the four work products into Change-impact assessment, communication plan and adoption measurement pack. Write a README explaining the problem, your assumptions, the decisions you made, tests actually performed and what remains incomplete.
Give a five-minute walkthrough: one minute for the problem, two for the work and evidence, one for trade-offs and one for the next improvement. If you have not implemented a proposed system, label it a design or prototype rather than a deployed solution.
Acceptance: a reviewer can locate each work product, reproduce the key reasoning and identify the limits without a private explanation from you.
The portfolio brief
A fictional organization is replacing email-based leave requests with a shared workflow. Three employee groups have different concerns. Plan adoption using role-specific support and observable behavior.
Deliver: Change-impact assessment, communication plan and adoption measurement pack.
| group | employees | training attendees | eligible requests | new process requests |
|---|---|---|---|---|
| Office | 50 | 45 | 30 | 27 |
| Field | 30 | 20 | 20 | 12 |
| Support | 20 | 15 | 10 | 6 |
Use these small inputs to make the reasoning visible. They are not a representative dataset, a real client engagement or evidence of production performance. Where the brief requires additional sample records, create them yourself, label them synthetic and explain why you added them.
The ZIP includes the case CSV, four stage worksheets, course sequence, decision log, test log, portfolio README template, review rubric and reference reasoning. It is a starter kit for your work, not a completed application, professional report or proprietary project file.
Check your reasoning
80 of 100 employees attended training, but 45 of 60 eligible requests used the new process. What are the two rates?
Write your answer and assumptions before opening the reference.
Read the reference reasoning
Training attendance is 80%; observed process adoption is 75% of eligible requests. The denominators and behaviors differ, so one should not be substituted for the other.
Portfolio review rubric
| Criterion | Points | Evidence required |
|---|---|---|
| Problem and scope | 4 | A clear user, need, boundary and assumptions |
| Role-specific work | 8 | 2 points for each of the four stage acceptance checks |
| Reasoning and validation | 4 | Independent checks, actual results and uncertainty |
| Communication and reproducibility | 4 | A usable README, source links and reviewable work products |
Aim for at least 16/20 as a self-review target, with no missing stage acceptance check. This is a WikiFree practice rubric, not an industry credential or a hiring assessment.
Interview practice
Which barrier would make you change the rollout plan rather than send another reminder?
Answer using the case: context, your action, evidence and limitation. Describe this honestly as a self-directed project. Do not present fictional organizations, invented interviews or practice results as paid work experience.
Your progress
Use this checklist as a personal study aid. Progress is stored in this browser when local storage is available; it is not an account record or a certificate.
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Questions before you start
Will this path qualify me for a job?
It helps you study relevant foundations and produce a work sample. Employers may require additional skills, qualifications and experience. Review actual role requirements before applying; no job or certification is guaranteed.
Are all tools and certificates free?
The linked learning routes were selected for free viewing or reading. Follow the separate access and certificate notes on each course. Paid tools and cloud deployment are optional; document a local design when implementation resources are unavailable.
Can I follow this on a phone?
You can read the path and many learning resources on a phone. Coding, detailed spreadsheet work, design tools and mobile-app development are easier or require a suitable computer. The page is designed to reflow; that is not a claim that every physical device has been tested.
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