No previous programming experience is required for the introductory material.
About this course
Start with the everyday building blocks of technical support: hardware, software, the internet, and systematic troubleshooting. These free Google videos introduce the IT support role and connect technical explanations with the communication needed to help another person solve a problem.
What you can learn
- Identify basic computer components and software concepts
- Understand introductory internet and operating system ideas
- Practice troubleshooting and customer-focused support communication
Course at a glance
| Provider | |
|---|---|
| Platform | YouTube · Grow with Google |
| Access | Free Video |
| Level | Beginner — WikiFree audience assessment |
| Main language | English |
| Available videos | 12 |
| Video duration | 4h 53m · allow extra time for practice |
| Details checked | 8 October 2026 |
Who is this for?
A starting point for learners considering an IT support role or anyone who wants to understand computers more confidently. No previous programming experience is required for the introductory material.
Put the ideas into practice
Write a support checklist for a familiar issue, such as a printer that will not respond. Separate the user's symptoms from your assumptions, start with reversible checks, and explain each step in plain language.
Choose a video from the lesson list, search for a topic, or use Previous and Next to follow the official playlist order. Mark lessons complete as you go. Your progress is saved in this browser without requiring a WikiFree account.
Free videos and certificate access
These publicly available YouTube videos are free to watch. This listing does not include a Google Career Certificate, graded assignments, or access to a separate paid learning program. Some playlists introduce or preview a larger certificate curriculum. Any certificate enrollment and its current terms are separate from watching here.
Software, advertising, cloud services, and some AI features shown in the videos may require an account or a paid plan. Watching does not require purchasing those optional services. Recorded interfaces can differ from current versions.
Use this course in a learning path
Related courses for your next step
- Compare another approachGoogle Workspace Troubleshooting: Free Google Course
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Beginner - Compare another approachOffice Computer Essentials: Free Course
Focus: Computer foundations · Digital-risk awareness
Beginner - Explore a higher-level optionFree Debugging and IT Troubleshooting Course by Google
Focus: Reproduce an issue and separate symptoms from possible causes · Investigate slow performance, crashes, and exceptions
Intermediate
Compare course focus, level and study time
| Course | Level | Focus | Study time |
|---|---|---|---|
| This course — Free IT Support Foundations Course by Google | Beginner | Identify basic computer components and software concepts · Understand introductory internet and operating system ideas · Practice troubleshooting and customer-focused support communication | 4h 53m of video; practice time is additional |
| Google Workspace Troubleshooting: Free Google Course | Beginner | Issue triage · Email troubleshooting · Collaboration support | 3 hours 45 minutes; official estimate, individual study time varies. |
| Office Computer Essentials: Free Course | Beginner | Computer foundations · Digital-risk awareness · Online meeting skills | 3h 39m of video; practice time is additional |
| Free Debugging and IT Troubleshooting Course by Google | Intermediate | Reproduce an issue and separate symptoms from possible causes · Investigate slow performance, crashes, and exceptions · Manage debugging effort and evaluate the effect of a change | 4h 33m of video; practice time is additional |
Provider: Google. Videos play from the Grow with Google channel on YouTube.
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