Listed as Free on Udemy when checked on 21 October 2026. No coupon or subscription trial is required for the listed lessons. Enrollment needs a Udemy account; availability can change.
About this course
A customer can receive the product they ordered and still leave disappointed by the experience around it. Miles Furnell’s course examines those surrounding interactions: what people value, how a business hears their concerns and how staff turn that information into changes customers can notice.
The syllabus connects customer-focused strategy with a repeatable improvement cycle. Its survey, investigation, planning, launch and engagement lessons give the topic more structure than a collection of isolated service tips. Other lessons address asking for feedback face to face and preparing employees to deliver a consistent experience.
| Official course | Customer Service: How to sell more without advertising |
|---|---|
| Created by | Miles Furnell |
| Platform | Udemy |
| Language | English |
| Level | All Levels — Udemy listing |
| Listed duration | 59 minutes; 15 lectures across 7 sections |
| Certificate | Not included with a new free enrollment |
Skills you’ll gain
- Understanding customer value
- Collecting useful service feedback
- Planning service improvements
- Connecting employee support with customer experience
The intended audience is owners and managers of small or medium-sized businesses with an existing customer base. No additional software is required, but business-level English helps. The material is less directly tailored to a solo freelancer building their first client list.
Treat its examples as prompts for examining your own service process. For instance, distinguish a recurring complaint caused by an unclear procedure from a one-off mistake before choosing a response. That is a suggested way to apply the ideas, not an extra exercise claimed to be included in the course. Better service may support loyalty; the lessons do not guarantee sales or eliminate the need for marketing.
Frequently asked questions
Is this mainly a sales-script course?
No. Its central subjects are customer experience, feedback, continuous improvement and the people who deliver the service.
Does it require a customer-service software subscription?
The listed requirements do not call for additional software or materials.
Checked on 21 October 2026 using the public course details and syllabus. WikiFree has not watched every lesson or tested full playback. New free enrollments do not include a Udemy completion certificate, instructor Q&A or direct messages.
Questions & discussion
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