This beginner learning path is for people who want to build their understanding of salesforce crm and platform fundamentals through video explanations and independent practice.
About this course
Learn salesforce crm and platform fundamentals with free video lessons from Simplilearn. CRM concepts, Salesforce sales and service workflows, platform features and introductory developer demonstrations. Study at your own pace in the WikiFree classroom.
Course at a glance
| Provider | Simplilearn |
|---|---|
| Platform | YouTube · Simplilearn |
| Access | Free Video |
| Level | Beginner · WikiFree audience assessment |
| Language | English |
| Selected lessons | 26 |
| Video duration | 11h 17m · additional practice time is recommended |
| Format | Self-paced video learning |
| Details checked | 11 October 2026 |
What you’ll learn
- Explore cRM concepts, Salesforce sales and service workflows, platform features and introductory developer demonstrations.
- Follow the selected explanations of Sales Cloud, Service Cloud and Platform Basics.
- Connect concepts to lessons such as Salesforce Service Cloud Tutorial — Service Cloud In Salesforce — Salesforce Training.
- Practise independently: Map a lead-to-customer workflow and identify where sales, service and collaboration features fit.
Skills you’ll gain
- Sales Cloud
- Service Cloud
- Platform Basics
Course Overview
CRM concepts, Salesforce sales and service workflows, platform features and introductory developer demonstrations. The classroom brings together 26 selected learning videos from Simplilearn’s public YouTube course playlist. You can follow the sequence or use the lesson search to revisit a particular subject.
The selected curriculum includes the following lesson examples:
- What Is CRM? — Introduction To CRM Software — CRM Projects For Beginners — CRM 2022
- Salesforce Service Cloud Tutorial — Service Cloud In Salesforce — Salesforce Training
- Salesforce Community Cloud — Salesforce Community Cloud Overview — Salesforce Training
- Salesforce Developer Training Videos For Beginners — Salesforce Training
- Salesforce App Builder Training — Salesforce CRM — Salesforce MVP — Ben McCarthy
Each course retains its relevant lessons, including videos also used in another course. Numbered series follow their original lesson or part order. Only reviewed advertisements, unrelated items and identical repeated playlist entries are excluded. Source recordings may have been made at different times.
Unavailable recordings are listed in Course content. Known lesson titles are retained; when the source hides a title or position, this is stated explicitly. Unavailable videos are not included in the video duration.
Who is this for?
This beginner learning path is for people who want to build their understanding of salesforce crm and platform fundamentals through video explanations and independent practice.
No Salesforce qualification is required; software access and paid editions are separate.
Put the lessons into practice
Map a lead-to-customer workflow and identify where sales, service and collaboration features fit.
This is an optional WikiFree practice suggestion, not a graded assignment supplied by Simplilearn. Pause the videos when a concept is unfamiliar, keep notes and repeat a small example before moving on.
Certificate / Assessment
The public YouTube lessons are free to watch. This listing does not include a Simplilearn certificate, an accredited qualification, a provider-marked examination or instructor feedback. Separate Simplilearn programs can have their own enrollment and certificate requirements.
Mark complete is a personal progress tracker. It does not assess your answers or verify that you have mastered the lesson.
Related courses for your next step
- Complementary learningSelling Skills: Free Course
Understand the selling process that a CRM system can support.
Focus: Sales process · Prospecting
Beginner - Complementary learningHandle Consumer Interactions with CCaaS: Free Google Course
Explore customer-interaction workflows in a separate contact-center platform.
Focus: Interaction workflow awareness · Call handling concepts
Beginner
Compare course focus, level and study time
| Course | Level | Focus | Study time |
|---|---|---|---|
| This course — Free Simplilearn Course: Salesforce CRM and Platform Fundamentals | Beginner | Sales Cloud · Service Cloud · Platform Basics | 11h 17m of video; practice time is additional |
| Selling Skills: Free Course | Beginner | Sales process · Prospecting · Customer needs | 3h 41m of video; practice time is additional |
| Handle Consumer Interactions with CCaaS: Free Google Course | Beginner | Interaction workflow awareness · Call handling concepts · Chat organization | 1 hour 30 minutes; official estimate, individual study time varies. |
Frequently asked questions
Is this Simplilearn course free?
Yes. The selected public YouTube videos can be watched for free. Any software, cloud service, hardware or separate certification mentioned in the videos has its own access conditions.
What should I know before starting?
No Salesforce qualification is required; software access and paid editions are separate.
How long does the course take?
The selected videos total 11h 17m. Your study time can be longer because of notes, repeated examples and independent practice.
Does watching the videos give me a certificate?
No certificate is included with this WikiFree YouTube listing. Watching videos or marking them complete does not earn a Simplilearn qualification.
Can I study on my phone?
Yes. Use the responsive video player and lesson list on a phone, tablet or computer. Programming, software and hardware exercises may be easier on an appropriate computer or device.
Are all demonstrations current?
The playlist includes recordings made at different times. Software interfaces, services and exam requirements can change; check the current official documentation when reproducing a demonstration.
Source: Simplilearn’s official YouTube course playlist.
Provider: Simplilearn. Videos play from the Simplilearn channel on YouTube.
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