A two-week booking-form pilot
Six-frame storyboard — fictional case. No pilot has been completed.
01 · Authorize a bounded test
Decision: permit a two-week pilot, subject to an agreed success measure and stop rule.
Opening: We have a booking problem worth investigating, and a small test can help us decide what to change.02 · The baseline deserves attention
40 of 100 synthetic attempts failed. The reasons are not yet established.
03 · Try a simpler form
Reduce unclear instructions and review unnecessary fields. Treat this as a hypothesis.
04 · Measure a comparable outcome
Define eligible attempts and completion consistently. Record accessibility issues and support requests.
05 · Bound the effort
Estimated staff effort: 12 hours over two weeks. Identify an owner and the work displaced.
06 · Decide from the evidence
Agree success and stop rules before the pilot. Review results before expanding the change.
Close: Please authorize the bounded test and the measurement plan; we will return with evidence, including reasons to stop.