IT Support Specialist Career Path
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This is a fictional practice case. These are learner materials, not a completed professional service, certification, deployed app, PBIX or proprietary project file.

PREREQUISITES
Basic computer use and willingness to document troubleshooting steps.

CASE
A training room has a laptop that cannot reach a shared learning resource. Resolve the symptom methodically using a synthetic ticket, while preserving user data and avoiding unnecessary resets.

PORTFOLIO
Troubleshooting decision tree, ticket notes and user-facing resolution guide

Use the four stage worksheets, case-inputs.csv, review rubric and reference reasoning. Complete the learning resources in course-sequence.csv at a pace appropriate to your starting level. The project planning allowance is not a promise about completing all course material.
