STAGE 1: Understand the service
Concept: Cloud support starts with responsibility boundaries.
Task: Explain compute, storage and networking roles in a simple web application.
Acceptance: Separate provider responsibilities from customer configuration.

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STAGE 2: Triage the symptom
Concept: A useful diagnosis follows evidence rather than guessing.
Task: Build a decision tree for latency, errors and connection failures using the sample signals.
Acceptance: State what each observation can and cannot establish.

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STAGE 3: Escalate clearly
Concept: An escalation should let the next team continue investigation.
Task: Write a ticket with impact, time window, recent changes and evidence.
Acceptance: Remove secrets and personal data from example logs.

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STAGE 4: Prepare safe recovery
Concept: Operational actions need authority and rollback.
Task: Describe a reversible recovery option and an approval boundary.
Acceptance: Do not execute changes against a real cloud account as part of this exercise.

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