STAGE 1: Describe the change
Concept: A system launch and a behavior change are different outcomes.
Task: Map what each group stops, starts and continues doing.
Acceptance: Each impact statement identifies a real task and an affected role.

My assumptions:

My work / file link:

My checks and results:

What I changed:


STAGE 2: Listen to stakeholders
Concept: Resistance can contain useful information about barriers.
Task: Draft interviews about access, workload and confidence, then label simulated answers as fictional.
Acceptance: Do not describe invented interviews as research findings.

My assumptions:

My work / file link:

My checks and results:

What I changed:


STAGE 3: Design support
Concept: Communication should match the task and the moment of need.
Task: Create a manager briefing, employee quick guide and support escalation route.
Acceptance: Explain how a user without access gets help.

My assumptions:

My work / file link:

My checks and results:

What I changed:


STAGE 4: Measure adoption
Concept: Attendance is not evidence of successful use.
Task: Define completion, rework and support measures for the pilot.
Acceptance: Keep a denominator and observation period for every rate.

My assumptions:

My work / file link:

My checks and results:

What I changed:
