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Customer Experience Courses

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4 courses

Google

Explore customer-service use cases, agent-assistance concepts and business-case planning for conversational AI.

Google

Explore contact-center monitoring, team management and reporting in Google’s free introductory CCaaS management course.

Google

Explore call and chat adapter workflows for contact-center agents in Google’s free introductory CCaaS course.

Google

Explore conversation data ingestion, topic modeling, summaries and contact center analysis in Google’s free Conversational Insights course.