Basic familiarity with IT support concepts is helpful.
About this course
Practice explaining technical ideas in an IT support interview with this free Google video course. The lessons use questions about networks, error messages, application deployment and information security, followed by a broader interview-preparation session. The aim is to communicate a troubleshooting approach clearly, not to memorize one answer for every possible problem.
What you can learn
- Technical interviews
- Network questions
- Error diagnosis
- Application deployment
- Security awareness
- Explaining troubleshooting
Course at a glance
| Provider | |
|---|---|
| Platform | YouTube · Grow with Google |
| Access | Free Video |
| Level | Beginner — WikiFree audience assessment |
| Language | English |
| Selected lessons | 5 |
| Video duration | 32m · allow extra time for reflection and practice |
| Details checked | 9 October 2026 |
Inside the course
Work through the four technical question areas and notice how an answer can connect the situation, checks and reasoning. Finish with the longer session on making a strong impression in an IT interview. Learners with basic IT support knowledge can use the course as focused practice before a mock interview.
Try this learning exercise
Select a familiar support problem and explain your first three diagnostic steps aloud. Record the symptoms, information you would ask the user for, likely causes and the point at which you would escalate. Repeat the answer in two minutes, keeping technical detail relevant to the listener.
How to follow the course
Choose a lesson from the list or search for a specific topic. Use Previous and Next to continue, and mark lessons complete as you go. Progress is saved in this browser without a WikiFree account.
Free access, requirements and certificates
The selected public YouTube videos are free to watch. No paid subscription, payment card or examination is required for this video learning path. WikiFree organizes the public lessons for self-paced viewing; this listing does not include a Google certificate, graded assignment or instructor feedback.
Basic familiarity with IT support concepts is helpful. No lab, paid software or certification exam is required to follow this video course. The source videos are associated with Google IT Support, but watching them does not award the Google IT Support Certificate.
Official Grow with Google playlist source ↗
Use this course in a learning path
- Free IT Interview Practice Learning PathCourse resource in this path
Related courses for your next step
- Compare another approachFree Simplilearn Course: Interview Preparation and Professional Communication
Focus: Self-Introduction · Interview Skills
Beginner
Compare course focus, level and study time
| Course | Level | Focus | Study time |
|---|---|---|---|
| This course — Free IT Support Interview Course: Technical Questions | Beginner | Technical interviews · Network questions · Error diagnosis | 32m of video; practice time is additional |
| Free Simplilearn Course: Interview Preparation and Professional Communication | Beginner | Self-Introduction · Interview Skills · Communication | 18m of video; practice time is additional |
Provider: Google. Videos play from the Grow with Google channel on YouTube.
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